Reference

bolaklik Privacy Policy for Indonesia

We keep your Privacy Policy simple to read: we collect only the account, device, and payment details needed to confirm access, process requests, and protect your profile.

Account dataDevice checksRequest rightsLocal law

Browse Lobby Read FAQ

Data, Cookies, and Wallet Records

bolaklik Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our policy starts with purpose. We use your name, contact details, login history, device signals, and transaction references only to run the account you opened and to answer requests you send us. If you add DANA, OVO, GoPay, or QRIS, we keep the reference number, time

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stamp, and status so we can match the wallet record; we do not ask for your full wallet credentials. Cookies help the browser remember your session and keep the page stable when you move from desktop to mobile web. On a shared phone, log out after
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use and clear saved session data if you do not want the next person to see the page state. We keep records only as long as needed for security, dispute handling, and local recordkeeping rules. If the law where you are permits a change, you can
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ask for correction, access, or deletion through support after we verify the account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Where to Send Privacy Requests

If you want to change a privacy record, ask us through the same channels you use for account help. We answer live chat and email from 10:00-22:00 WIB, and we usually ask for your registered email plus one account check before we change anything. On desktop, open the account menu; on mobile web, use the side menu to reach the request path. That keeps the request tied to the right account.

Team online

Live Chat

Use the lobby chat if you want a fast answer about stored data, cookies, or a correction request. We can confirm the next step during 10:00-22:00 WIB and point you to the exact account screen.

Email

Send the request from your registered email if you want a written trail. Include your account name, the data point you want changed, and any time stamp you can see on your side so we can verify faster.

Account Menu

On desktop or mobile web, open the account menu and look for the privacy request path. We use that route to match the request with your login history and keep changes tied to the right profile.

SESSION SAFEGUARDS

How We Handle Your Records

We keep privacy work tied to the account, not to marketing language. Cookies only hold session state and language choice, device checks help us spot unusual logins, and…

Data Scope

We keep the data set narrow: login details, contact fields, device signals, and transaction references.

Cookies

Cookies remember your session, language choice, and basic site state so you do not have to reload every page after…

Account Checks

When you change an email, recover access, or ask for a privacy action, we may send an OTP to the…

Retention

We keep records only as long as the purpose remains active or local recordkeeping rules require it.

Requests

You can ask for access, correction, or deletion through chat or email.

Contact Route

For privacy questions, use the same support inbox shown in your account area.

Privacy Policy Questions Answered

These questions focus on what we store, how long we keep it, and how you can reach us when you want a change. We answer in plain English so you can compare the policy with your own login history, wallet records, and browser use. If a request depends on local law, we say that before we process it, so you can decide what to send before you open the support thread.

We store the details needed to run the account: name or nickname, contact email or number, login time, device signals, and transaction references. We do not ask for more than is needed for access, support, and recordkeeping.

For DANA, OVO, GoPay, and QRIS, we keep the reference, time, and status that match your account history. We do not store your full wallet password or ask you to send payment credentials through chat.

Yes. Send a request through live chat or email, then confirm the account when we ask. If the change is allowed where you are, we will handle access, correction, or deletion and reply through the same channel.

We keep records only while the purpose remains active or a rule requires longer storage. Login logs, support tickets, and payment references may stay in the archive after they leave active use, then are removed on schedule.

Cookies keep your session open, remember basic settings, and help the page load cleanly when you move from phone to desktop. If you clear them, you may need to enter your login again.

Use the support link in your account area, or send email from the address on file if you need a written trail. We respond during 10:00-22:00 WIB and ask for verification before any change.

Yes. If local law limits a request, we will tell you what can be done and what cannot. Access may also depend on the account details you can verify, so keep your registered email or number ready.

bolaklik Privacy Policy for Indonesia

Where to Send Privacy Requests

Live Chat

Email

Account Menu

How We Handle Your Records

Data Scope

Cookies

Account Checks

Retention

Requests

Contact Route

Privacy Policy Questions Answered

01 What data do you collect when I open an account?

02 Do you keep my DANA, OVO, GoPay, or QRIS details?

03 Can I ask for a copy or correction of my data?

04 How long do you keep my records?

05 Do cookies follow me across devices?

06 How do I contact you about privacy?

07 Can local law affect my request?

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