How Local Law Shapes Access
Our legal position is simple: this page explains the rules that govern your account, your data, and your access to the lobby. Eligibility depends on local law and is available only where local law permits, so the same account can be open in one region and
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restricted in another. When you move money through DANA, OVO, GoPay, or QRIS, the transaction record stays attached to the registered name and phone number so we can match support cases, reconcile payment history, and check disputes. We keep policy and transaction records only as long
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as they are needed for security, support, and legal duties, then we limit access to staff who need them. If you ask for a correction, we will compare the request with the registered email or phone before we update anything. This page also sets the cookie
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rule, the device check we use when you switch from mobile to desktop, and the contact path we use when a request needs a manual check.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.